1. *Service Delivery*: We will deliver web design services as outlined in our proposal or agreement.
2. *Response Time*: We will respond to client inquiries within 1 day.
3. *Communication*: We will communicate with clients through email (buhuii@proton.me) or any method we agree upon.
4. *Project Timeline*: We will complete projects within the agreed-upon timeline.
At Buhuii we value our customers' feedback and strive to provide excellent service. If you have a complaint, please follow these steps:
Submit Your Complaint*
- Contact us through our website's contact form, email or phone
- Provide your name, contact information, and a clear description of your complaint.
Acknowledgement and Review*
- We will acknowledge receipt of your complaint within 24 hours.
- We will review your complaint and investigate the matter.
Resolution and Response*
- We aim to resolve your complaint within 3 days.
- We will respond to you with the outcome of our investigation and any proposed resolution.
complaint handling process